FAQs

The frequently asked questions (FAQs) below are based on common concerns and considerations for feedback collection tools, tailored to small businesses. They are informed by the specifics of iassistyu.com and our deep expertise of customer feedback. And to make the FAQ section user-friendly as possible the questions are structured to address key aspects such as functionality, setup, usage, integration, pricing, and support.

What is iAssistYu?

iassistyu.com (IAY) is an AI-powered, customer feedback platform designed specifically for smaller businesses The app enables you to capture, analyze, and act on your customers feedback - it seamlessly integrates with your existing accounting software - all without altering workflows, requiring manual intervention, or hiring expensive external consultants!

How will it help my business?

iassistyu.com (IAY) AI-driven solution turns customer feedback into actionable insights, allowing you to:

Automatically Identify Pain Points: Pinpoint issues in the customer journey instantly
Boost Retention: Strengthen loyalty with personalized, AI-driven recommendations
Unlock Revenue: Discover expansion opportunities hidden in customer feedback
Automate Resolutions: Proactively address issues with AI alerts for dissatisfied customers By automating customer feedback management, IAY makes available sophistication previously only available to large enterprises

Why should I want to use it?

Your customers are the lifeblood of your business. You know that you want every possible advantage to retain them and build your relationships You want to understand your customers better but you feel like you face unique challenges:

No expertise to analyze customer feedback effectively
Limited time to run impactful feedback programs
Budget constraints make consultants unaffordable
Desire for in-house control over customer interactions

Why did you build it?

The customer feedback and experience management market is dominated by expensive, consultant-led solutions that smaller companies cannot afford or manage. IAY was created to address this gap with a scalable, cost-effective, and AI-driven alternative. We want to give smaller companies access to best in class tools and techniques.

How does it work?

IAY integrates directly with your accounting software, or you can upload your Customer lists to it quickly and easily.

It offers:

Seamless Integration – Syncs with QuickBooks and other accounting software in minutes
Automated Surveys – Trigger email surveys after invoices or on a set schedule (Ongoing Experience or Annual Business Review)
Actionable Insights – Access intuitive dashboards with industry-specific reports (Professional Services, Healthcare, Estate Agents, etc)
Proactive Alerts – Get AI-driven notifications to address dissatisfied customers instantly
Stay Compliant – Cloud-based platform meets GDPR, CCPA, and global data privacy standards

How does the app help me measure customer loyalty

Users will ask about specific metrics for tracking loyalty and satisfaction, and how the app simplifies these measurements. (e.g., NPS, CSAT, CES)?

How will I know what to with the results? Do I need to be technical?

IAY is designed to empower you, but if need any support we are there right by your side:

Your dashboard neatly and expertly displays all your feedback results
Every report will give you specific directions – explaining what the best practise next steps should be considering your received customer feedback
If you need to understand a specific term or changes to scores received, then there is a help section associated with each area of the app
And the app also has a friendly and expert AI assistant (called Holly!) that can answer all your questions

How does it identify/show new opportunities?

We see the finding of new opportunities as golden insight: o Your customers are asked the direct question about other products and services that they would be open to receiving from you. We analyse this data and present it back to you o The app is also looking for opportunities when it analyses general comments and feedback from your customers in response to general questions or in reviews

Does it help me fix any identified problems? Can I track the resolution?

Churn is deadly, you don’t want to lose a single customer: o IAY helps you identify unhappy customers. It brings then to your attention. It advises you on how to deal with the issue. IAY raises a ticket visible to you and your team. And of course, you can interact with unhappy customer from within the app.

How easy is it to set up the iAssistYU app for my business?

How much extra work will it create? How long will it take to set up? We set out to minimize the work for you with IAY. Automate wherever possible is our mantra:

The set-up process requires no technical skills and is usually completed in 10 minutes or less – it is essentially an app download!
Once set up iassistyu.com is an automated platform – it sends out requests for feedback, analyses it and reports the findings back to you without any manual interventions
Of course, you can change the timing of your requests for feedback from your customers and the reports that the app sends to you at any time

What types of feedback can I collect with the app (e.g., surveys, reviews, NPS)?

We collect survey responses as the main source of customer feedback. This is the most current and accurate form of customer feedback for your business to receive. We can also use your reviews data in the platform to supplement the survey data and use this rich source as an additional layer of information that our Ai engine incorporates into analysis, summaries and reporting.

Naturally, this is all designed to give you understanding, insight and the power to act on your customer’s feedback!

Can I customize surveys to match my brand’s look and feel?

Yes, you can include your brand name and logo in the request for feedback. We encourage you to upload your brand identity to help us appropriately customize your customer feedback program.

What channels can I use to collect feedback (e.g., email, in-app, SMS)?

The iAssistYU app allows you to reach out and request feedback via email, Whatsapp and SMS.

We know it is important to interact with your Customer’s using a method that reflects your regular ways of communicating. Each channel takes your Customer to your survey which is designed with best practise principles in mind.

Is this type of Customer Feedback program suitable for businesses with a small customer base?

Yes.

The app is tailored to the needs of smaller businesses whether you are a solopreneur or a business owner running small teams from multiple locations. We designed the platform and the available programs for you. Our philosophy is that small companies should have the access to the same tools and techniques as larger enterprises!

How does the app ensure high response rates from customers?

Nobody completes surveys, will my customers ever respond? We understand this challenge! And for sure, response rates do vary by business, our programs achieve good response rates on average by using engaging formats and targeted outreach:

Surveys are accessible via email, SMS, or in-app prompts, meeting customers where they are for higher engagement.
We help you act on feedback and communicate changes to customers, encouraging future participation by showing their input matters.
We continuously refine survey design and timing based on analytics to maximize response rates for your specific audience. Flexible timing allows for survey throttling in send out.

Surveys can be annoying, how do I avoid I annoying my customers?

Our experience is that customers like to be valued and heard:

We focus on making customers feel valued by emphasizing how their feedback shapes better experiences, fostering goodwill. And IAY gives Opt-in flexibility: Customers can choose when and how to participate, ensuring they don’t feel pressured or annoyed.
We’ve also designed IAY to reflect 3 core principles:

Short, engaging surveys: Our surveys are designed to be brief (2-5 minutes) and user-friendly, respecting your customers’ time and reducing frustration.
Personalized approach: We tailor surveys to align with your brand’s tone and customer preferences, making them feel relevant and less intrusive.
Strategic timing: Surveys are sent at optimal moments, like post-purchase or after a service interaction, to maximize relevance and minimize annoyance.

Can I target specific customers with surveys based on their behavior or demographics?

Segmented feedback is a great way to understand your business. We’ve designed the app so that you have options e.g., based on user actions, location, or purchase history. If you choose to drill down into the feedback data in your Dashboard you can break down the data in several ways. You can look at different time periods, the performance of different location and even see which agents are performing especially well.

We know that being able to see and understand the patterns here can be a big help to you.

Does the app integrate with other tools my business already uses (e.g., CRM, Slack, Zapier)?

Integration with tools like QuickBooks, Zapier, Mailchimp, Calendly and others already exists.

We have plans to keep building out integrations to help you. We’ll send notifications to keep you informed as the list of integrations expands and of course please contact us with your ideas for integrations that we should consider.

How does the app handle data analysis and reporting?

IAY is designed to empower you, but if need any support we are there right by your side:

Your dashboard neatly and expertly displays all your feedback results
Every report will give you specific directions – explaining what the best practise next steps should be considering your received customer feedback
If you need to understand a specific term or changes to scores received, then there is a help section associated with each area of the app
And the app also has a friendly and expert AI assistant (called Holly!) that can answer all your questions

Who can see the results?

It is your install and only you (and your authorized users) can see your feedback data

How does the app protect customer data and ensure privacy compliance (e.g., GDPR, CCPA)?

Your customer data is valuable and important to you and your customers: o IAY is fully compliant with relevant privacy standards including GDPR, CCPA and so on. Our app automatically handles your program and data in the right ways so that you don’t need to worry about it at all.

Can I collect feedback anonymously to encourage honest responses?

Yes, anonymity is available and is sometimes useful to increase response rates and ensure candid feedback

How can I act on the feedback collected through the app?

How will I know what to with the results? Do I need to be technical? Can I get help if needed? IAY is designed to empower you, but if need any support we are there right by your side:

Your dashboard neatly and expertly displays all your feedback results
Every report will give you specific directions – explaining what the best practise next steps should be considering your received customer feedback
If you need to understand a specific term or changes to scores received, then there is a help section associated with each area of the app
And the app also has a friendly and expert AI assistant (called Holly!) that can answer all your questions

How does it identify/show new opportunities?

We see the finding of new opportunities as golden insight:

Your customers are asked the direct question about other products and services that they would be open to receiving from you. We analyse this data and present it back to you
The app is also looking for opportunities when it analyses general comments and feedback from your customers in response to general questions or in reviews

Does it help me fix any identified problems? Can I track the resolution?

Churn is deadly, you don’t want to lose a single customer:

IAY helps you identify unhappy customers. It brings then to your attention. It advises you on how to deal with the issue. IAY raises a ticket visible to you and your team. And of course, you can interact with unhappy customer from within the app.

What kind of customer support is available if I run into issues?

We have designed the app to be straightforward and easy to understand

In the event that you need support then we’ve created a variety of routes for you: how to use videos, comprehensive document library, email capability for personalized responses and live chat

My staff don’t want to be closely monitored will it demotivate them?

Certainly, some staff do find the idea of feedback programs difficult. We know that the key in circumstances where your staff are concerned is to frame the feedback program as a tool for growth, recognition, and team success (rather than surveillance)

There’s a few points to emphasize here:

Focus on improvement, for example: “This program helps us understand what customers love and where we can improve as a team. It’s not about catching mistakes - it’s about giving us tools to succeed together.”
Highlight team benefits, for instance: “Customer feedback shows us where we can provide better training or streamline processes, so you’re set up for success and not left struggling.”
Emphasize recognition of good work, say: “Customers often share praise for great service, and this program ensures your hard work gets noticed and celebrated.”
Frame it as customer-driven, for example: “This is about hearing straight from customers about what they need, so we can all deliver the experiences they value.”
Involve staff in the process, say: “We’ll work together to review feedback and decide how to act on it. Your insights are key to making changes that benefit everyone.”
Transparency about data use: reassure for example: “The program looks at overall patterns to improve our processes, not to single anyone out.”
Connect to shared goals, say: “When customers are happier, they come back more, and that means a stronger business for all of us - more stability and opportunities for the team.”

What are the pricing plans, and are they affordable for small businesses?

iassistyu.com (IAY) offers affordable excellence: Big Company level insights. IAY solves the need for Customer Feedback by delivering a fully automated, plug-and-play solution at an accessible monthly price point - a fraction of traditional consulting-based alternatives. Our pricing plans are designed to suit small businesses. The plans are scalable for small budgets. Visit https://iassistyu.com

Who are you? Why should I trust you?

The IAY business was founded by two veterans of the customer feedback industry.

We have deep and proven expertise in the design and building of high performing software. We are also deeply experienced in understanding customer feedback and best practises on how to manage and respond to it.
We are passionate about smaller businesses and want to do all that we can to help you thrive. We don’t think that size should be a barrier to access the latest tools and techniques.