Pricing

Billing and cancellation

• Every plan is an annual subscription, billed yearly in advance. The monthly figure is the annual price divided by 12.
• Prices don't include sales tax, VAT or GST. Where it applies, it's added at checkout.
• Your subscription renews automatically each year. You can cancel the renewal at any time and keep full access until the end of your year - the full annual fee still applies.
• Go over your plan's completes in a month? Each extra 1,000 completes, or part of 1,000, is $25 for that month (£20 or C$36 if your plan is in pounds or Canadian dollars).
• If your subscription ends, your account stays read-only for 90 days so you can export your data. After that, it's deleted.
• The full details are in our Terms of Use.

What’s included in all our programs?

Get Started Quickly

• Collect feedback via email, WhatsApp, QR code, or your website’s feedback button
• Use our ready-to-go survey template based on industry best practices

Smart Survey Tools

• Ask Net Promoter Score (NPS) questions to measure loyalty
• Let customers rate specific aspects of their experience
• Include open-ended questions for deeper insights
• Show a progress bar so users know how far they’ve come
• Invite and thank-you pages to hit the right tone

Track Feedback & Spot Trends

• See results in real time
• Dashboards to get a clear overview
• Automatically calculated key customer experience (CX) metrics
• Dive into survey analytics and trend reports over time
• Filter responses and switch views easily
• Let AI detect common topics and customer sentiment
• Get automatic alerts when someone leaves negative feedback
• Compare your performance with industry benchmarks

Seamless Integrations

• Connect with tools you already use - Microsoft, Google, QuickBooks, Xero, HubSpot, Calendly and more
• Our list of integrations keeps growing
• API access

Collect the Feedback That Matters

• 2 active survey templates: measure the overall relationship or the most recent interaction
• Add feedback widgets to your website
• Pull in your Reviews data to enrich your insights

Make It Yours

• Add your company logo to reflect your brand

Clear, Actionable Reporting

• View real-time dashboards
• Analyze data at both the survey and individual response level
• Export raw data or visual reports
• Download printable PDFs for sharing
• Use cross-filters to dig deeper

Advanced AI Insights

• Let AI analyze customer sentiment
• Automatically categorize feedback from reviews
• Chat with our AI Research Assistant to explore metrics, trends, and insights in plain language

Real Support

• User guides and helpful videos in our Knowledge Bank
• Talk to our expert AI chatbot 24/7
• Book time with our Customer Success team when you need deeper help

Easy, Ongoing Feedback

• Keep surveys active or set them to recur
• Use a static website feedback button for always-on input
• Control how often surveys appear to avoid fatigue

Personalize Every Interaction

• Remember who your respondents are, when they were surveyed and what they’ve said
• Assess feedback by specific touchpoints and locations
• Follow up based on previous responses

Built for Teams

• Invite unlimited viewers
• Set roles and permissions to stay organized

Security & Compliance

• Standard terms of service
• Fully GDPR-compliant and aligned with other data privacy laws
• Two-factor authentication (2FA) and single sign-on (SSO) via Google or Microsoft
• Track user activity for peace of mind

Service & Support

• Get help with onboarding and setup
• Reach us via chat, email, or phone
• Need to migrate from another tool? We can advise and assist.