Make your action plan unmistakably yours
A good feedback programme shows you what to act on. This free workshop guide helps you shape each action around what makes your business different.
No email required. No forms. Just the guide.
At a glance
- Time: half a day
- Who: a small cross-functional group, including your programme owner
- You leave with: an agreed action, written as one sentence, with measures to track it
Who it’s for
Run it in person or by video, yourselves or with an external facilitator. Run sessions like this before? Use it as a reminder and a checklist of good practice. First time? Follow it step by step.
What’s inside
- How to open the session, and who should moderate
- Running it by video: shorter blocks, pre-work and digital tools
- Two warm-ups that put your team in your customers’ shoes
- Five questions that shape an action only your business could deliver
- The one sentence everyone signs up to, with a worked example
- How to keep it going and track progress
Using iAssistYU?
Holly’s action plan gives you a brilliant starting point. Pick one of its steps and run it through the workshop. Then, each reporting period, ask Holly how far your latest feedback shows you delivering on your sentence.
Want the next one?
Leave your email and we’ll send you our next guide as soon as it’s ready. Completely optional: the download above works either way.
We'll only use this to send you guides. Unsubscribe in one click, any time.
Like what you read?
iAssistYU turns customer feedback into action plans that drive revenue, retention and loyalty. Large enterprise-grade insight without the enterprise-level pricing. Built by a team with 25+ successful years in customer feedback.
See how it works