Keep building a shared service culture
A service culture shows up every day, in every interaction. This free workshop guide gets your team talking about great service and agreeing your next step together.
No email required. No forms. Just the guide.
At a glance
- Time: half a day
- Who: your whole team, or one team or site at a time
- You leave with: your next service initiative, with an owner, a timeframe and measures
Who it’s for
Run it in person or by video, yourselves or with an external facilitator, as part of your continuous improvement. Run sessions like this before? Use it as a reminder and a checklist of good practice. First time? Follow it step by step.
What’s inside
- How to open the session, and who should moderate
- Running it by video: shorter blocks, pre-work and digital tools
- Two warm-ups, including the worst customer experience ever
- Four steps from shared experience to one agreed initiative
- An initiative card to fill in before anyone leaves the room
- How to keep it going as a continuous cycle
Using iAssistYU?
Choose the score or comment theme your initiative should move and follow it on your dashboard. Each reporting period, ask Holly what your latest feedback says about how it’s landing with customers.
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